Our Guarantee & Warranty - Hollis Air Duct Fort Worth

The Hollis Air Duct Fort Worth Guarantee

Every crew that rolls up to a Fort Worth home under the Hollis name operates under one written rule: if the work fails within 365 days, we come back and fix it at no charge. That’s not a promise we make casually. It’s the way Roy Castellanos has run this shop since 2004. You get a written price before a single tool leaves the truck, and that price does not move at the door. The 365-Day Done Right Promise covers the repair in writing for a full year. If something we touched fails, the second visit is free. Included. Not negotiated.

Call (682) 255-2572

What’s Covered

• Workmanship for 365 days. If any duct sealing, air duct cleaning, or dryer vent work we performed fails within a year, we return and make it right at no charge. That’s the entire point of the Done Right Promise, and it’s on paper with every job.
• Free second visit. When a repair fails inside the coverage window, the callback is included. You don’t chase us. You call, we schedule, we show up, we fix it.
• Parts and materials handling. If we install filtration products from Honeywell, Aprilaire, Abatement Technologies, or Guardsman and that component fails due to our installation within the year, we address it under the same promise.
• Cleanup before we leave. The Garrison Code says the site gets left clean. Drop cloths go down, booties go on, and when we’re done, your floors look like we were never there except for the cleaner air.
• Arrival inside the booked window. We give you a window when you schedule, and the technician arrives inside it. Not “sometime Tuesday.” Not “between eight and whenever.” The window stands.
• Written pricing that holds. The price you sign off on before the job is the price you pay. No add-ons at the door, no “while we’re in here” upcharge, no inflated invoice after the fact.

Our Satisfaction Promise

If you’re not satisfied with the work, the process is simple: you call (682) 255-2572, a live person answers, and we schedule the return visit. Roy Castellanos built the Fort Worth location of Hollis Air Duct on a straightforward idea. A guarantee means nothing if you have to fight to use it. So we removed the fight.

Here’s how it works step by step. First, you tell us what’s wrong. Maybe dust is still settling on furniture a week after the cleaning, or a section of sealed ductwork is showing gaps. We listen, we check the job record, and we schedule the second visit free of charge. The technician arrives, diagnosed the issue, and fixes it. If it’s a failure in our workmanship inside that 365-day window, you pay nothing for the return trip. Not the trip charge, not the labor, not the materials.

The Done Right Promise is printed on every service agreement. It’s not hidden in fine print, and it’s not contingent on signing up for some maintenance plan. You get the document before the work starts, and you keep it. Fort Worth homeowners deserve a guarantee they can actually read and an owner who answers when they call.

Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it. Hollis Air Duct Fort Worth is licensed and insured, which means the paper you sign is backed by actual accountability. Insurance protects your home and our crew if something goes wrong on a job. Licensing means we operate under the standards Texas expects from trade professionals. Roy Castellanos does not hide behind a DBA and a P.O. box. The business is real, the address is real, and the accountability is real. When we say the 365-Day Done Right Promise covers your work, there’s a licensed, insured company with a 20-year track record in this market standing behind that sentence.

What the Done Right Promise Does and Does Not Cover

Let’s be specific, because vague guarantee language helps nobody. The 365-Day Done Right Promise covers workmanship failures in the services we performed. That means duct sealing that has come loose, dryer vent runs that are not venting properly after our cleaning, or any part of the air duct cleaning job we did not complete correctly. If our work failed, we return. No charge for the second visit. No argument about whose fault it is. The promise is written on your service agreement, and the phone number to invoke it is right there on the same page.

What it does not cover is normal wear and tear that happens after the year is up, damage from unrelated home repairs, or systems that were already failing before we arrived. We’re straightforward about this on the job. A guarantee that pretends to cover everything is a guarantee that covers nothing. Ours covers our work, for a full year, in writing.

What The Garrison Code Means for Your Job

Every Hollis Air Duct location operates independently, but all of them follow The Garrison Code. That code has four parts, and each one exists because a homeowner somewhere got burned by a contractor who skipped it. First, the technician arrives inside the quoted window. Second, pricing goes in writing before any work starts. Third, the job gets done by the book, using the professional equipment the trade actually relies on: Rotobrush rotary brush systems, Nikro negative-air machines, and filtration products from Honeywell, Aprilaire, Abatement Technologies, and Guardsman. Fourth, the site gets left clean.

Those four rules are not aspirational. They’re the operating standard. Background-checked, uniformed technicians follow them on every job. When you book with Hollis Air Duct Fort Worth, you know who is walking into your home and what standard they’re held to before they even knock.

Why We Put It All in Writing

Roy has been in this trade long enough to know that the air duct cleaning industry has a reputation problem. Homeowners see a lowball coupon price, book the service, and then watch the invoice triple once the technician “discovers” extra vents, extra returns, mold, a second return line, whatever. That’s why Hollis Air Duct Fort Worth does things the way they do. The price is written down before work begins, and it does not move at the door. The guarantee is written down before work begins, and it covers a full 365 days. The job details are written down, and you get a copy.

If you’ve been putting off air duct cleaning in Fort Worth because you don’t want to deal with the games, this is the guarantee that removes the games. Call (682) 255-2572 for a written price and a written promise. A live person answers, every time.

Written by Roy Castellanos, Owner at Hollis Air Duct Fort Worth, serving Fort Worth since 2004.